Privacy Policy
Boiler Service Essex is committed to protecting your privacy and ensuring your personal information is handled securely and in accordance with UK data protection law.
Who We Are
Boiler Service Essex is a UK-based boiler repair, servicing and maintenance company operating across Essex and surrounding areas.
Information We Collect
- Your name, telephone number and email address
- Your property address for service visits
- Details of your boiler and heating system
- Payment and invoicing information
- Website usage data via cookies and analytics tools
How We Use Your Information
- To respond to enquiries and provide quotations
- To schedule and carry out boiler repairs, servicing or maintenance
- To issue invoices and process payments
- To send service reminders (such as annual boiler service reminders)
- To improve our website and services
Lawful Basis for Processing
We process your data to fulfil contractual obligations, comply with legal requirements (including Gas Safe regulations where applicable), and where we have legitimate business interests or your consent.
Data Sharing
We do not sell your personal information. We may share data with trusted third parties where necessary, including payment providers, accountants, IT support providers and regulatory bodies where legally required.
Data Retention
We retain service records and invoices for a reasonable period to comply with legal and regulatory requirements.
Your Rights
You have the right to request access to your personal data, request correction or deletion, and withdraw consent for marketing communications at any time.
Contact
If you have any questions about your data, please contact us at: info@boilerserviceessex.co.uk